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Private Markets Raise Industry Concerns
Private markets in DC plans are getting a lot of attention in the press and on social media lately in the wake of the Executive Order and a number of new product announcements from retirement-focused firms. The topic has generated a lot of debate about their appropriateness (or not) for the typical 401(k) plan participant.
An Increasingly Complicated DCIO Business
On August 5th, 2025, RLF hosted a virtual event for its DCIO members. Thirty-two firms attended and participated in a robust conversation about the increasingly complicated partnerships and product relationships required to be successful in the DCIO space. In this week’s newsletter, we are sharing the write-up from the event and our supporting resource.
Product and Partnership Complexity: DCIO Virtual Forum
On August 5th, 2025, RLF hosted a virtual event for its DCIO members. This report contains key takeaways from that event, which executives from 32 different firms attended as well as findings from the supporting survey to which 17 DCIOs responded. A few key takeaways...
2025 DCIO Organizational Profiles
This report includes staffing and team structures as of 2025 summer for 23 DCIO firms.
Sharing Participant Data
We’ve dedicated a great deal of time and research to the wealth opportunity within retirement plans. The numbers are compelling: the average $5M retirement plan has 14 viable wealth prospects (meaning 14 individuals with more than $400,000 in outside investable assets) that together hold ~$7.4M in outside investable assets. For advisors, the difficulty remains in scaling the approach.
AI Has a Long Way to Go
We were at an industry event last week and one of the speakers shared a very simple example of how far AI has to go to be truly “intelligent.” He made a seemingly simple request of ChatGPT: draw a picture of a watch set to 10:30. What you will get is the image to the left. Clearly the watch in the image is not set to 10:30.
Q2 2025 RSEC: Large Market Virtual Forum
On June 5th, 2025, RLF hosted a virtual event for its Large Market ($50M+) Recordkeeper Sales Executive Council. This report contains key takeaways from that event, which executives from 12 different firms attended as well as findings from the supporting survey to...
Q2 2025 RSEC: Small Market Virtual Forum
On June 5th, 2025, RLF hosted a virtual event for its Small Market (<$50M) Recordkeeper Sales Executive Council. This report contains key takeaways from that event, which executives from 14 different firms attended as well as findings from the supporting survey to...
Recordkeeper RM Executive Council: Large Market (More than $50M) Q2 2025 Virtual Roundtable
In May 2025, the RLF surveyed large market (over $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in May, the RLF hosted a virtual roundtable with large market...
Recordkeeper Sales Team Profiles Coming Soon
This year, for the first time, we are putting together detailed “profiles” of recordkeepers’ sales teams. Since 2022, we’ve published profiles of DCIO sales teams and given all the consolidation among recordkeepers and within their key sales channels, there’s growing interest in how they are structuring and compensating their sales teams in this new environment.
Recordkeeper RM Executive Council: Small Market (Less than $50M) Q2 2025 Virtual Roundtable
In May 2025, the RLF surveyed small market (under $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in May, the RLF hosted a virtual roundtable with small market...
RSEC Preview
On Thursday, we will host sales leadership from recordkeepers with large (50M+) and small market (<$50M) breakout sessions. According to the numbers, 2025 is off to a good start. Eight out of 9 small market RKs reported an increase in YOY sales for Q1, with half of those firms reporting an increase of more than 10%. In the large market, more than 70% of responding firms have seen a YOY increase in RFPs received and finals presentations completed.
RM Leaders Look to the Future
We recently completed our mid-year RM leadership survey and roundtable event for top recordkeepers and found that “while some things stay the same,” other areas of the business are changing rapidly. Looking first at what’s the same, in the small market, executives expect retention to remain steady in 2025 at around 96%. Large market executives held a similar view with expected retention in the 98% range.
A Closer Look at Plan Health Reporting
In March and April 2025, the RLF interviewed retirement plan recordkeepers to better understand their current approach and future plans for plan health reporting. Most recordkeepers have had some form of plan health reporting for as many as two decades. They began by...
2025 NAPA 401(k) Summit Recap
Last week, the RLF attended the NAPA 401(k) Summit. As in past years, the attendee and speaker lists were impressive. We spent three days catching up with colleagues and friends and gleaning new insights. We also had the opportunity to share some of our own insights from our recent NAPA Advisor Research Institute (NARI) survey, which looked at advisor perspectives on PEPs, managed accounts, and retirement income.
Small Market Sales: NAV vs. GA
In April 2025, the RLF surveyed small market retirement plan recordkeepers to better understand trends in small market sales, specifically looking at sales of NAV vs. group annuity products.
A Sneak Peek at Our NAPA Summit Session
Next week, we’ll be at the NAPA Summit in Las Vegas presenting the latest insights from the NAPA Advisor Research Institute (NARI), a joint venture between RLF and the American Retirement Association. This year’s session will focus on advisors’ uptake of key recent product innovations and is based on a survey of almost 200 top advisors.
The Cost of Partnership
At our annual DCIO event in late February, members engaged in a lively conversation about the rising expense of partnerships in 2025. Across the last 5+ years, we’ve seen a significant rise in the number and cost of partner programs with both recordkeepers and advisory firms. Empower was the first recordkeeper to put a significant ask in front of DCIO firms and faced some early questions about whether they could deliver value to justify the cost.
DCIO Investment in Partner Programs
In March of 2025, the RLF conducted a member-requested survey to better understand the investments that DCIO firms are making in partner programs (both recordkeeper and distributor programs). This report includes the results of our survey, to which 14 firms responded.
The Industry Embraces AI
We asked about our members’ top areas of interest for 2025 in a survey late last year, and AI was a big vote receiver. With that in mind, we’ve started our research into the topic—interviewing our members and scouring the internet for AI-related articles—and wanted to share a few early findings.
Two Paths Forward: Pursuing Elite Opportunities and Finding Fresh Terrain
In the 2025 landscape, DCIO firms must pursue two paths to achieve success and longevity in the business. First, asset managers must continue catering to the top players or partners in the industry. Partnership with the aggregators and top tier recordkeepers remains...
The 2025 Investment Landscape
On February 26th and 27th, the RLF hosted its annual in-person DCIO Executive Forum, where we spent two days digging into the 2025 investment landscape. Leading DCIO firms are pursuing two parallel paths to growth this year. First, asset managers continue catering to the top players or partners in the industry. Partnership with the aggregators and top-tier recordkeepers remain paramount.
Participant Distribution Fee Capabilities for Recordkeepers
In February of 2025, the RLF conducted a member-requested survey to better understand recordkeepers’ transaction fee capabilities for participant distributions. Specifically, whether they can charge different fees for different distribution types or if they are...
PEPs Remain Popular in 2025
As we prepare to participate in another PEPs panel, it’s clear that the momentum behind PEPs in 2024 is continuing full tilt in 2025. Our recent PEPs report found that, across the next three years, 88% of recordkeepers believe that PEPs will experience significant growth. Meanwhile, more recordkeepers are entering the PEPs space, Equitable’s Retirement Access being the latest example.
DC Sales’ 2024 Retrospective and 2025 Outlook: Large Market Recordkeeping (over $50M)
In October 2024, the Retirement Leadership Forum convened 80 senior-level DC sales executives from top asset managers and recordkeepers to discuss the current sales environment, their expectations for 2025, and the key initiatives they are putting in place to achieve...
DC Sales’ 2024 Retrospective and 2025 Outlook: Small Market Recordkeeping (under $50M)
In October 2024, the Retirement Leadership Forum convened 80 senior-level DC sales executives from top asset managers and recordkeepers to discuss the current sales environment, their expectations for 2025, and the key initiatives they are putting in place to achieve...
Evolution of the Aggregators
Last week, we published our 2025 aggregator profiles. For this research, we interviewed multiple national account managers (NAMs) from more than 20 different asset managers to provide perspective into the top aggregator firms (thanks to all who participated!). While retirement acquisitions have slowed for many firms, based on the number of updates we made, it’s safe to say that pace of change at these firms has not slowed.
2025 Aggregator Profiles: DCIO National Account Managers’ Perspectives on the Firms They Cover
In late 2024 and early 2025, the RLF interviewed National Account Managers (NAMs) from more than 20 DCIO firms to uncover key facts and statistics about the aggregator firms they cover. This report includes findings from those interviews as well as other publicly...
CIT Pricing Practices
In November of 2024, the RLF conducted a member-requested survey to better understand the growth of CITs and benchmarking pricing practices. This report includes the results of our survey, to which 14 firms responded.
Kicking Off a Year of Optimism and Innovation
On January 21st, we hosted our annual “Kicking Off” webinar, a session we hold every January to summarize our members’ outlook for the coming year. It’s based on a survey of dozens of executives from our member firms and covers not only their expected business results, but also the issues and trends that they believe will have the largest impact on the DC business.
Kicking Off 2025: A Year of Optimism and Innovation
This report examines the retirement industry's business expectations for 2025 as well as the top trends that our members will be monitoring throughout the year. The research is based on surveys of recordkeeping sales, relationship management, and product leaders, as...
Private Equity Continues to Make Headlines
Last year, we welcomed Apollo into our membership and published a case study highlighting their early innovations in incorporating Private Investments into the DC plan. Along with a few other members like Franklin Templeton, they are already live with CITs that contain private investments. Building on that momentum, at the start of the new year, the topic of Private Equity in DC plans is popping up in headlines everywhere.
Recordkeeper RM Executive Council: Large Market (More than $50M) Q4 2024 Virtual Roundtable
In December 2024, the RLF surveyed large market (greater than $50M in plan assets) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in December, the RLF hosted a virtual...
Recordkeeper RM Executive Council: Small Market (Less than $50M) Q4 2024 Virtual Roundtable
In December 2024, the RLF surveyed small market (under $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in December, the RLF hosted a virtual roundtable with small...
A Preliminary Look at 2025’s Trends and Topics
As we do at the end of every year, we are currently in the process of surveying our members about the trends that they will watch most closely and the topics they’d most like to see covered in our research in 2025. We are early in the survey process, but some clear trends are emerging.
Tracking the Progress of PEPs: A Deep Dive into Recordkeepers’ PEPs Book of Business
Pooled Employer Plans (PEPs) have received significant attention since their introduction in December 2019 because of their potential as a lower cost, easier to administer defined contribution plan. In the intervening five years, retirement firms have launched...
DCIO Wholesalers’ Home Office National Account Responsibilities
In November of 2024, the RLF conducted a member-requested survey to determine if DCIO Wholesalers have responsibility for home office coverage of their distribution partner firms (e.g., instead of a National Accounts Manager). This report includes the results of our...
What’s in Store for 2025?
In an industry where we typically see small, incremental changes that happen at a glacial pace, 2025 has the potential to be different kind of year. Some of the changes on the horizon may not only happen quickly but have wide-reaching and long-term impacts. As we build our research agenda for next year, we want to hear from you. How different do you think 2025 will be? What “trends” do you think will make the biggest impact? What changes are you most excited about?
Recordkeepers Focused on Revenue Expansion, Acquisitions in 2025
On October 29 and 30, we held our third-annual Sales Executive Forum where we hosted 80 sales leaders from nearly 40 of the top firms. In speaking with recordkeepers leading up to the event, analyzing our pre-meeting survey data, and listening to discussions at the event, it’s clear they are focused on two strategic initiatives in 2025.
More Aggregator/RIA Headlines
Just over a week ago, High Tower announced its strategic investment in NEPC, which has more than $540B in retirement assets under advisement. The deal was a big topic of conversation at our Sales Executive Forum – another wealth management firm buying into the retirement plan business likely to pursue the participant relationship (similar to Creative Planning’s purchase of Lockton or even Mariner’s purchase of AndCo).
DCIO: Reopening Soft Closed Funds and Related Fund Availability Issues
In October of 2024, the RLF conducted a member-requested survey on issues that DCIOs encounter when reopening soft closed funds. This report includes the results of our survey, to which 10 firms responded.
Key Trends and Optimism: Preparing for Our 2024 Sales Executive Forum
We are in the final stages of preparations for our 2024 Sales Executive Forum, an event we’ll hold on October 29-30 in Boston (special thanks to our hosts at John Hancock). As we look through the data from surveys filled out by 40 firms, several key trends about the current and future sales environment have stood out.
PE Invested in Aggregators’ Success
Last Monday, it was announced that TPG Capital acquired a minority stake in Creative Planning. A Citywire article reported that Creative Planning was valued at $16B, an impressive 23x EBITDA. While little has been revealed about what Creative Planning will do with the influx of capital, additional acquisitions and further investment in the convergence of retirement and wealth seem likely.
2024 DCIO Organizational Profiles
This report includes staffing and team structures as of summer 2024 for 20 DCIO firms.
Another Round of Recordkeeper Changes
Two major developments in the recordkeeping space have dominated the 401(k) news cycle over the last few weeks: TIAA’s partnership with Accenture and Voya’s agreement to acquire OneAmerica’s recordkeeping business. While the steps that TIAA and OneAmerica took are different, both developments seem driven by the enormous cost of maintaining a competitive recordkeeping platform. And, not surprisingly, our member conversations have been peppered with the inevitable questions of “who’s next?”
TPAs Are Having a Moment
As we prepare for our 2024 Sales Executive Forum, TPAs continue to pop up as an agenda item. TPAs have long been a critical partner for all of our small market recordkeepers and have been, like many other providers in the retirement plan space, going through significant consolidation. Private equity firms have also had a hand in the growth and consolidation of some TPAs.
A Game of Inches: DCIO Virtual Forum
On August 15th, 2024, the RLF hosted a virtual event for its DCIO members. This report contains key takeaways from that event, which executives from 25 different firms attended, as well as findings from the supporting survey to which 18 DCIOs responded.
Research Preview: Recordkeepers Predict Substantial PEPs Growth
We are wrapping up our research that takes a deep dive into pooled solutions and wanted to share a few highlights in advance of our PEPs webinar next month. By way of background, the research examines the current state and expected future growth of recordkeepers’ pooled plan solutions. Our goal is to get a much more detailed understanding of the size of the opportunity.
Concentrated Success
In March, we published our big DCIO strategic research study called Operating in a New Oligopoly. This 2024 research highlighted the concentration of power amongst centers of influence in the DCIO space. A select set of recordkeepers are controlling more of the business as well as a select group of distributors.
Is the Industry at an Inflection Point? Or Not?
We’ve spent a lot of time in recent months talking to recordkeepers, advisors, and DCIOs about more “forward-looking“ topics: their expectations in areas like PEPs, retirement income, and the convergence of retirement to wealth. What strikes us as we pull back and look at the bigger picture is that, depending on the direction these trends take, the industry could look very different a decade from now…but then again, it might look pretty much the same.
The “Promise” of the Convergence
Across the last three years, we’ve dedicated a lot of time and research real estate to the convergence of retirement and wealth. The opportunity for advisors that move beyond a 3Fs conversation and initiate a broader financial conversation with participants presents a significant opportunity for differentiation and revenue growth.
Q2 Retirement Sales Executive Council: Large Market ($50M+)
On June 11th, 2024, RLF hosted a virtual event for its Large Market ($50M+) Recordkeeper Sales Executive Council. This report contains key takeaways from that event (attended by executives from 10 different firms) as well as findings from the supporting survey to...
Q2 Retirement Sales Executive Council: Small Market (under $50M)
On June 11th, 2024, RLF hosted a virtual event for its Small Market (<$50M) Recordkeeper Sales Executive Council. This report contains key takeaways from the event (attended by 12 top recordkeepers) as well as findings from the supporting survey to which 12...
PEPs Research Update
We are midway through a deep dive on the pooled plan market, and as with any of our research projects, some facts are becoming clear while others are still a bit fuzzy. And, perhaps most interestingly, some initial beliefs about the benefits of PEPs aren’t proving true whatsoever. As we work on the research, we wanted to share some early insights from our interviews with recordkeepers.
Recordkeeper RM Executive Council: Large Market (More than $50M) Q2 2024 Virtual Roundtable
In May 2024, the RLF surveyed large market (over $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in May, the RLF hosted a virtual roundtable with large market...
Recordkeeper RM Executive Council: Small Market (Less than $50M) Q2 2024 Virtual Roundtable
In May 2024, the RLF surveyed small market (under $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in May, the RLF hosted a virtual roundtable with small market...
CIT Pricing Perspectives
According to Cerulli, CITs have surpassed mutual funds as the top investment vehicle for DCIO assets last year. The two main drivers of this growth have been cost (RLF research finds that the typical CIT is 15% cheaper than your cheapest mutual fund share class) and the ability to offer even deeper pricing discounts to sizable plans and partners (e.g., relationship pricing for both distributors and recordkeepers).
DCIO CIT Share Class Pricing Scenarios
In May of 2024, the RLF conducted a member-requested survey on how DCIO firms determine CIT share class eligibility. This report includes the results of our survey, to which 17 firms responded.
Large Market Activity Up, Pricing Down
Tomorrow, we will hold our semi-annual virtual roundtable for relationship management leaders at the top recordkeeping firms. As we analyze the pre-meeting survey results, one trend stands out: for most firms, RFP activity in the large market is up and pricing is down. Thirty percent of recordkeepers report that RFP activity is significantly higher in the first half of 2024 compared to the same time last year, and another 30% say it’s somewhat higher.
Retirement Income: A Positive Outlook for 2024
Across the first half of 2024, the Retirement Leadership Forum explored the landscape of in-plan retirement income solutions with the goal of better understanding the current state of retirement income utilization and prospects for the future. The research process...
Advisors and Income
Retirement income continues to dominate industry headlines this year. There have been countless new innovations launched, middleware companies rising up to solve for connectivity issues, and major recordkeepers like Empower and Fidelity live or going live with suites of in-plan income products. Firms have worked hard to simplify retirement income by wrapping it within a target date fund or managed account offering.
The Convergence of Financial Wellness and Investment Advice
Financial Wellness and Managed Accounts are often talked about as separate offerings, but interestingly, the current trend is to combine them into a single, integrated participant experience. The most recent example of this trend comes from Morningstar, that revealed that they are launching “Personal Financial Builder,” a financial wellness solution that tackles participant issues such as dept reduction and student loan repayment.
Operating in a New Oligopoly: Strategies for Mastering DCIO Distribution Partnerships
After years of consolidation, a considerably smaller group of firms (recordkeepers and aggregators) are dominating the retirement space and controlling a larger portion of the DCIO opportunity. These influential firms want to charge more for partnership, work with...
NARI Debut at NAPA Nashville
As part of our joint venture with NAPA, we shared early results from our first NAPA Advisor Research Institute (NARI) survey at the NAPA 401(k) Summit in Nashville. The session was packed with advisors that actively engaged in sharing their thoughts on the survey results and areas where they think the data can help them most.
Comparing Group Plans
The following table provides a comparative overview of Pooled Employer Plans (PEPs), Multiple Employer Plans (MEPs), and Groups of Plans (GOPs). This comparison aims to highlight key differences and similarities among these retirement plan arrangements.
The Workplace Product Opportunity
In March 2024, the RLF surveyed retirement plan recordkeepers to better understand their success with and outlook for various “adjacent” workplace products. We received 12 complete responses. Overall, the data paints a good picture of the opportunity that...
Navigating the Oligopoly: Insights from Our DCIO Executive Forum
On March 13-14, we held our annual DCIO Executive Forum in Boston. We hosted 40 executives to discuss how they are operating their DCIO businesses in an environment that increasingly looks like an “oligopoly.” That is, with consolidation of recordkeepers and advisor firms, DCIOs are faced with selling through a smaller number of extremely large and influential players.
Narrowing Centers of Influence
On Wednesday, the RLF will host its 2024 DCIO Executive Forum. This marks our 8th annual DCIO event since founding the firm and it comes at an interesting time for the DCIO business. We’ve titled the research “Operating in an Oligopoly” as we continue to see a small set of partners wielding more power over the retirement plan space (and investment decisions).
Where Are PEPs Headed (Really)?
It’s still only February, but it looks like 2024 might be “the year of the PEP.” Recent retirement-related headlines have featured a flood of new PEP offerings from the likes of HUB, JULY, Ascensus/American Funds, and others. Meanwhile, PEP assets at Ascensus and The Standard recently surpassed the $1 billion threshold, joining other significant PEP players like Transamerica, Empower, Voya, and Principal.
Terminated Participants
In December of 2023, the RLF conducted a member-requested survey on how recordkeepers handle terminated participants and their efforts to help advisors capture the rollover. This report includes the results of this survey, to which 9 firms responded.
A Look into NARI’s First Survey
Late last year, the RLF joined forces with NAPA to create NARI, NAPA Advisor Research Institute, and just before the holidays we launched our first advisor survey. As we head into NAPA Summit, we have responses from nearly 200 practices that manage more than $200B in DC assets.
2024 Aggregator Profiles: DCIO National Account Managers’ Perspectives on the Firms They Cover
In late 2023 and early 2024, the RLF interviewed National Account Managers from more than 15 different DCIO firms to uncover key facts and statistics about the aggregator firms they cover. This report includes findings from those interviews as well as other publicly...
AI and Partnerships Are Top Priorities for 2024
We just completed our annual survey where we ask our members to tell us about their top priorities for the year. At a high level, and in contrast to the same time in 2023, the overall outlook is positive. Most recordkeepers believe they will experience sales growth of 10% or more. DCIO firms are slightly less optimistic but still expect to see single-digit growth.
Key Findings on Private Equity in DC Plans
Private equity firms, and their investments in the aggregators, have captured a lot of headlines in recent years. However, as we wrap up interviews for our March 2024 DCIO Executive Forum, private equity has been a hot topic for a different reason: several asset managers are putting more energy behind making private equity in DC plans a reality.
Recordkeeper RM Executive Council Large Market (More than $50M) Q4 2023 Virtual Roundtable
In December 2023, the RLF surveyed large market (over $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in December, the RLF hosted a virtual roundtable with large...
Recordkeeper RM Executive Council: Small Market (Less than $50M) Q4 2023 Virtual Roundtable
In December 2023, the RLF surveyed small market (under $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in December, the RLF hosted a virtual roundtable with small...
DC Sales Update — Q4 2023 Large Market
In November 2023, the Retirement Leadership Forum convened 70 senior-level DC sales executives from top asset managers and recordkeepers to discuss the current sales environment, their expectations for 2024, and their key strategies as they look to increase the...
DC Sales Update — Q4 2023 Small Market
In November 2023, the Retirement Leadership Forum convened 70 senior-level DC sales executives from top asset managers and recordkeepers to discuss the current sales environment, their expectations for 2024, and their key strategies as they look to increase the...
Large Market RMs Gearing Up for Increase in RFP Activity in 2024
On December 6th, we held our semi-annual roundtable for relationship management leaders. There were two sessions, one for small market leaders (under $50M) and one for the large market (over $50M) and both sessions focused on expectations for the coming year. The most striking data point to come out of the event was that large market providers expect a very active year for RFPs in 2024.
The Evolving RIA Landscape
Despite rising interest rates and tighter credit, private equity firms continue to fuel an evolution of the RIA landscape. A recent report from MarshBerry highlighted the impact of these investments: from funding acquisitions to providing the capital for technology and staff enhancements that promise to provide a scalable way to impact the financial wellbeing of all participants.
Firms Optimistic about 2024 Sales
Our most recent survey of DC sales executives shows high levels of optimism about 2024. Seventy-five percent of small market sales leaders expect 2024 plan sales to meet or exceed 2023, with 42% expecting a 20% or greater increase. Large market executives had an equally positive view on 2024.
A New Sales Reality
Last week, at Invesco’s office in NYC, the RLF hosted almost 70 sales executives from its recordkeeping and DCIO member firms. The big theme of this year’s event: the importance of strategic alliances in a new world where recordkeeper, DCIO, and distributor economics are more intertwined than ever before through things like co-manufactured products and partnership programs.
The Power of Partnerships
Next week on November 2nd and 3rd, we’ll bring together sales leaders from most of the top recordkeeper and DCIO firms for our annual “Sales Executive Forum.” As we prepare the research for the event, what strikes us is just how critical partnerships among these two constituencies are to each other’s success.
From Revenue to Profit
Last week, Michael Kitces posted a news article about Hightower’s layoffs on LinkedIn and he commented that after a long, rapid (revenue-focused) growth phase, PE-backed RIAs are shifting their focus to profitability. This post came one day after our 2023 aggregator meeting, where we heard about this shift firsthand.
RLF’s New Partnership with NAPA
On September 12th, a press release announced the launch of the NAPA Advisor Research Institute (NARI), a joint venture between NAPA and the Retirement Leadership Forum. From a researcher’s point of view, the thousands of NAPA members are an incredible, yet untapped, source of insight for the retirement industry.
Recordkeepers’ Sales Incentive Trip Practices
In August 2023, the RLF surveyed recordkeepers about their post-COVID incentive trip practices. In all, twelve firms responded to the survey. While most firms offer incentive trips, some do not, and the destinations vary amongst firms. The remainder of this report...
The Promise of AI
Last week, SHRM’s fall HR magazine highlighted 3 “Megatrends” that boost retirement savings. One of which was AI and its ability to improve plan design, participant engagement, and benchmarking. The topic of AI and its impact on the retirement business (both the back office and client interactions) seems to keep bubbling to the top with our members.
DCIO Relationship Pricing Practices
In September of 2023, the RLF conducted a member-requested survey on Asset Managers’ CIT relationship pricing practices. This report includes the results of this survey, to which 14 firms responded.
2024 Planning: Cautious Optimism
As we near the end of summer, RLF members are entering the throes of 2024 planning. From a number of calls and surveys with our members, we’d characterize the outlook for 2024 as one of cautious optimism. From the recordkeepers’ point of view, the optimism is driven by expectations that 2024 will be a strong sales year.
A More Refined Approach: DCIO Virtual Forum
On August 10th, 2023, the RLF hosted a virtual event for its DCIO members. This report contains key takeaways from that event, which executives from 25 different firms attended, as well as findings from the supporting survey to which 13 DCIOs responded.
Refining DCIO Distribution Strategies
Last week, RLF hosted its DCIO members for a mid-year virtual forum. With budgets tightening and partnership spending skyrocketing, DCIOs continue to refine their approach to the business. Some of the most interesting commentary from the meeting included: A Solid Sales Start. While a very slow January made many firms nervous about how 2023 would shape up, YOY sales are higher for 53% of DCIOs.
2023 DCIO Organizational Profiles
This report includes staffing and team structures as of summer 2023 for 18 DCIO firms.
Top 3 Early Findings on Retirement Income
We’re working on new research in the retirement income space for release this Fall, and we wanted to share a few of the early findings. At a high level, adoption of existing solutions by plan is slow so any thought we may have had around measuring asset flows into retirement income products as part of this research is a non-starter.
2023 Q2 Large Market Recordkeeper RM Executive Virtual Council
In June 2023, RLF surveyed large market (over $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in June, the RLF hosted a virtual roundtable with large market...
2023 Q2 Small Market Recordkeeper RM Executive Virtual Council
In June 2023, RLF surveyed small market (under $50M) executives at leading recordkeeping firms to assess the performance of and key priorities for their relationship management organization. Also in June, the RLF hosted a virtual roundtable with small market...
Q2 2023 Large Market RSEC Virtual Roundtable
On June 8th, 2023, the RLF hosted a virtual event for its Large Market Recordkeeper Sales Executive Council. This report contains key takeaways from that event, which executives from 11 firms attended, as well as findings from the supporting survey to which 6...
Partnership ROI Is Paramount
An ongoing theme in our research this and last year is partnership reciprocity. Between industry consolidation, overlapping value propositions, and unrelenting margin pressure, all of our members are being more selective about the firms with which they partner.
Q2 2023 Small Market RSEC Virtual Roundtable
On June 8th, 2023, the RLF hosted a virtual event for its Small Market (<$50M) Recordkeeper Sales Executive Council. This report contains key takeaways from that event, which executives from twelve firms attended, as well as findings from the supporting survey to...
Highlights from Our First Half RM Councils
Last week, we hosted our semi-annual virtual event for recordkeepers’ relationship management leadership. The overall theme of the discussions across the small and large ends of the market was one of “getting back to normal,” where most of the disruptions of COVID have faded to the background.
Preview of Our First Half Sales Councils
The RLF is hosting its Q2 2023 Recordkeeper Sales Executive Council virtual meetings on Thursday, June 8. Small market sales executives will meet in the morning and our pre-meeting survey shows that they are facing slower than expected sales in the first half. In interviews, some small market executives commented that plan sponsors’ indecision was hampering the sales environment and others pointed to the stable value market as a hindrance.